2bet Privacy Policy

2bet is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to the 2bet website, mobile application and all associated digital services. The purpose of this policy is to make clear to users how their personal information is collected, stored and processed.

By using any 2bet service, the user is considered to have consented to the terms of this policy. Alongside this policy, you should also read our Terms and Conditions, as both documents complement each other and apply together.

This policy applies only to individuals aged 21 or older. Persons under the age of 21 are requested to refrain from using this platform.

2bet collects various types of information, which can be divided into two main categories: information provided directly by the user and information collected automatically.

User-provided information: The information a user provides at the time of account registration includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or other identity verification document (if verification is required)
• Payment method details — information related to bKash, Nagad, Rocket or Upay
• Information provided when contacting customer support

Automatically collected information: When a user uses the 2bet platform, certain technical information is collected automatically, including:

• IP address and device identifier
• Browser type and version
• Pages visited on the platform and navigation patterns
• Session duration and login history
• Gameplay history and betting activity
• Information collected through cookies and similar tracking technologies

2bet uses collected information only for the following legitimate purposes:

• For account creation, verification and management
• For processing deposits and withdrawals
• To ensure platform security and detect fraudulent activity
• To provide customer support and resolve complaints
• To meet legal obligations
• To improve the platform experience and resolve technical issues
• For responsible gaming monitoring and support where applicable
• To inform users about relevant offers or updates, with their consent

2bet never sells collected information to third parties. Use of information is always limited to the specific purposes listed above.

In certain circumstances, 2bet may share user information with trusted third parties. These circumstances are:

• Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket and Upay receive the information necessary to complete transactions
• Technology service providers: Verified technology partners who assist in operating the platform may use limited information for operational purposes
• Legal obligations: Information may be provided when required by a court order or a lawful demand from a legal authority
• Fraud prevention: Information may be shared with security partners to prevent misuse and fraud

Personal information is not shared with third parties for any purpose other than those listed above. Third parties who receive information are also bound by the same standard of privacy obligations.

2bet applies industry-standard technical and administrative measures to protect users' information. The key steps for data protection are described below:

• SSL encryption: All data transmitted through the website and app is encrypted using the SSL protocol
• Access controls: Only authorised staff may access user data, and only to the extent necessary
• Secure servers: Data is stored in secure data centres and regular backups are taken
• Two-factor verification (OTP): OTP verification is in place for login and important transactions
• Security audits: The platform's security measures are reviewed on a regular basis

In the event of a data breach, 2bet will act promptly and notify affected users in a timely manner. However, since data transmission over the internet is not entirely risk-free, users are also responsible for keeping their login credentials confidential.

The 2bet platform uses cookies and similar tracking technologies. Cookies are small text files stored on the user's device that help improve the platform experience.

Use of cookies:

• Essential cookies: These are necessary for maintaining login sessions, ensuring security and running the platform's core functions
• Functional cookies: Used to remember language preferences and platform settings
• Analytics cookies: Used to monitor and improve patterns of platform usage

Users can control cookies by changing their browser settings. However, disabling certain cookies may cause some platform features to stop working.

2bet retains user information for as long as necessary to fulfil the purposes described in this policy and as required by legal obligations.

• Information on active accounts is retained while the account remains active
• Transaction history and identity verification information may be retained for a specified period after account closure, in compliance with legal requirements
• Information that is no longer needed is securely deleted or anonymised

2bet grants its users the following rights over their personal information:

• Right to access: Users may request to view the information stored about them at any time
• Right to rectification: Users have the right to request correction of inaccurate or incomplete information
• Right to erasure: Users may request deletion of information beyond what is required by legal obligations
• Right to object to processing: Users may object to the use of their information for specific purposes
• Right to withdraw consent: Consent for consent-based data processing may be withdrawn at any time

To exercise any of the above rights, users may contact 2bet's customer support. We provide assistance in Bengali and English 24/7.

All 2bet services are for users aged 21 and over only. Users must be at least twenty-one years old to participate in online gaming and betting activities.

If a minor registers by mistake or by providing false information, the account will be closed as soon as their identity is confirmed and the collected information will be securely deleted. Active steps are taken to protect minors in accordance with our Responsible Gaming Policy.

In the course of operating 2bet's services, some data may be transferred to servers located outside Bangladesh. In such cases, it is ensured that adequate data protection measures are in place in the destination country.

For data transfers, 2bet establishes contractual obligations with the relevant service providers to maintain the protection standards described in this policy.

2bet may change or update this privacy policy from time to time. For significant changes, users will be notified via their registered email or through a platform notification.

Continued use of the platform after a policy change will be considered as the user's consent to the new policy. It is therefore recommended to visit this page periodically.

To learn more about 2bet, you can read our About Us page, which provides details about the platform's identity, values and our commitment to users.

If you have any questions or concerns about this privacy policy, or if you have any requests regarding your personal information, please contact the 2bet customer support team.

For answers to common questions, visit our Frequently Asked Questions (FAQ) section, where you will find answers to many questions about accounts, payments and privacy.